RentOM

Policy

Privacy Policy

Last updated: June 1, 2026

RentOM Inc. ("we", "us") respects your privacy. This Policy explains what personal information we collect, how we use it, and your rights under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

1. Information we collect

  • Account info — name, email, phone, password hash.
  • Identity verification — government-issued ID and selfie, processed by our verification partner and not stored on our servers.
  • Listing & booking data — items, dates, prices, messages between users.
  • Payment data — handled by Stripe; we never see or store full card numbers.
  • Device & usage data — IP address, browser, pages viewed (analytics).

2. How we use your information

  • To operate the platform: matching Owners and Renters, processing payments, generating rental agreements.
  • To prevent fraud and enforce our Terms.
  • To send service emails. Marketing emails only with consent and an unsubscribe link.
  • To comply with legal obligations including tax reporting where required.

3. Identity verification (Stripe Identity)

We use Stripe Identity to verify the identity of item owners. When you complete verification, Stripe collects and processes your government-issued ID and biometric data (selfie) on our behalf. Please see Stripe's Privacy Policy at https://stripe.com/privacy for details on how this data is handled. We receive only a verification status result (verified / failed) and do not have access to your ID document images.

4. Sharing

We share information only with: counterparties to a booking (limited to what's needed to complete it), service providers under contract (Stripe, identity verification, email, hosting), and authorities when legally required. We do not sell your personal information.

5. Cookies

We use essential cookies (session, security) and analytics cookies. You can disable non-essential cookies in your browser or our cookie banner. Disabling essential cookies will break login.

6. Retention

We keep account data while your account is active and for up to 7 years after closure for tax and dispute records, as required by Canadian law. Identity-verification documents are deleted by our verification partner within 30 days of verification.

7. Your rights (PIPEDA)

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Withdraw consent for non-essential processing (e.g. marketing).
  • File a complaint with the Office of the Privacy Commissioner of Canada.

To exercise these rights, email privacy@rentom.app. We respond within 30 days.

8. Security

Data is encrypted in transit (TLS 1.3) and at rest. We follow industry best practices but no system is perfectly secure.

9. International users

RentOM operates from Canada and stores data on Canadian and US servers. By using the platform you consent to this transfer.

10. Changes

We will notify you of material changes by email or in-app banner at least 30 days before they take effect.