RentOM

Policy

Terms of Service

Last updated: June 1, 2026

These Terms of Service ("Terms") govern your access to and use of RentOM ("we", "us", "the platform"). By creating an account or using the platform, you agree to be bound by these Terms.

1. The platform

RentOM is a peer-to-peer marketplace that connects item owners ("Owners") with renters ("Renters"). RentOM is not a party to the rental agreement entered into between Owners and Renters. We provide the technology, escrow, and dispute support — the rental itself is between you and the counterparty.

2. Eligibility

  • You must be at least 18 years old to use RentOM.
  • You must provide accurate identity information and complete ID verification when required.
  • You must have the legal right to list any item you offer for rent.

3. Rental agreement

Every booking generates a rental agreement (see Rental Agreement) that becomes binding upon Owner confirmation. The agreement covers rental dates, pricing, security deposit, and Handler terms where applicable.

4. Payments, fees, and deposits

RentOM charges a service fee on each completed booking. Security deposits are held in escrow and released to the Renter within 72 hours of return, less any agreed-upon damages.

5. Liability and damage

Renters are responsible for items in their possession. Owners may deduct from the security deposit (or pursue further claims) for damage beyond normal wear and tear. RentOM may mediate disputes but is not liable for damage to items.

6. Prohibited use

  • Illegal activities of any kind
  • Subletting an item without Owner consent
  • Using listings to launder funds or evade taxes
  • Circumventing the platform to avoid fees

7. Identity Verification

All owners on RentOM are required to complete identity verification using Stripe Identity before listing items for rent. This process collects a government-issued photo ID and a selfie match. Verification data is processed and stored by Stripe, Inc. in accordance with their Privacy Policy. RentOM does not store copies of identity documents. This requirement exists to comply with Canadian consumer protection laws and to protect renters using the platform.

8. Disputes

Disputes between Owners and Renters should first be resolved directly. If that fails, either party may request RentOM mediation within 14 days of return. Mediation decisions are non-binding.

8. Termination

We may suspend or terminate accounts that violate these Terms, with or without notice.

9. Termination

We may suspend or terminate accounts that violate these Terms, with or without notice.

10. Changes

We may update these Terms from time to time. Continued use of the platform after changes constitutes acceptance.

11. Contact

Questions? Email legal@rentom.app.